Terms of Service

These Terms of Service ("Terms") are a contract between you (or the company you represent — "you" or "Customer") and Decision Trees Inc ("Shopvibe", "we", "us"). They apply when you install our Shopify app, access our dashboard, or use any other feature of the Service.

1. The agreement

By clicking "Install", checking "I agree", or using the Service, you accept these Terms and our Privacy Policy. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

2. Definitions

• Service — the Shopvibe Shopify app, including fake account detection, card-testing order detection, cleanup batches, undo, deletion, the merchant dashboard, and related APIs.
• Customer Data — data the Service reads from or stores for your store, including the customer and order data described in our Privacy Policy.
• Subscription — your paid plan as configured in Shopify Billing.
• Order — a Shopify order processed while the Service is active.

3. Your account

You must be at least 18 years old and authorized to act on behalf of your store to use the Service. You are responsible for keeping login credentials secure and for all activity on your account. Notify us immediately at [email protected] if you suspect unauthorized access.

4. License & access

Subject to these Terms and your payment of fees, Shopvibe grants you a non-exclusive, non-transferable, revocable license to access and use the Service for your own internal business purposes during your Subscription. The Service is provided as software-as-a-service — you do not receive any ownership rights to our software.

5. Acceptable use

You agree not to:

• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Use the Service to scrape, mirror, or rebuild a competing product.
• Use the Service to sell unlawful, infringing, or harmful goods (including counterfeit items, regulated substances without proper licensing, or content that violates Shopify's Acceptable Use Policy).
• Submit malware, attempt to overload our infrastructure, or probe for vulnerabilities outside our published security disclosure program.
• Use the Service on a store you are not authorized to manage, or to target customers for any purpose other than cleaning up bot activity in your own store.

We may suspend the Service immediately if your use poses a risk to the platform or other customers.

6. Fees & billing

• Fees are charged through Shopify Billing on the cycle of your plan (monthly or annual).
• Plans are described at shopvibe.app/#pricing and may change with at least 30 days' notice.
• All fees are non-refundable except as required by law or as expressly stated in these Terms.
• Plan limits, such as the number of cleanup batches a month on the Free plan, are shown in the app. When you reach one, new batches wait until the next month or until you upgrade.
• Late or failed payments may result in suspension after 14 days' notice.

7. Free trial

Paid plans include a 14-day free trial. No card is required up front. At the end of the trial, your selected plan begins automatically and is charged via Shopify Billing. You can cancel any time during the trial — uninstalling the app from your Shopify admin counts as cancellation.

8. Customer data

You retain all rights to Customer Data. You grant Shopvibe a limited license to host, process, and analyze Customer Data only as needed to provide the Service for you. We do not train AI models on your Customer Data. Our handling of Customer Data is governed by our Privacy Policy and, where you request one, a data processing agreement.

You are responsible for ensuring you have the right to provide Customer Data to us, and for complying with applicable privacy laws (including the notices your own privacy policy gives your customers).

9. Intellectual property

Shopvibe owns all rights, title, and interest in the Service, including software, designs, and documentation. You may submit feedback or suggestions; if you do, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction.

10. Third-party services

The Service interoperates with Shopify and other third-party tools. Your use of those services is governed by their own terms — we are not responsible for their availability or performance. We may change or remove third-party integrations at any time.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT IT WILL FIND EVERY FAKE ACCOUNT OR FRAUDULENT ORDER, OR THAT EVERY ACCOUNT OR ORDER IT FLAGS IS FAKE. YOU ARE RESPONSIBLE FOR REVIEWING EACH CLEANUP BATCH BEFORE YOU APPROVE IT. DELETING ACCOUNTS AND CANCELLING ORDERS CANNOT BE UNDONE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY (NOR THEIR AFFILIATES) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, OR DATA. SHOPVIBE'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO SHOPVIBE IN THE 12 MONTHS BEFORE THE CLAIM.

The above limitations do not apply to liability that cannot be limited by law (such as gross negligence or willful misconduct) or to a party's indemnification obligations.

13. Indemnification

You will defend and indemnify Shopvibe against third-party claims arising from your Customer Data, your products, or your breach of these Terms. Shopvibe will defend and indemnify you against third-party claims that the Service, used as permitted, infringes a valid IP right — provided you notify us promptly and let us control the defense.

14. Termination

• You can terminate at any time by uninstalling the app from your Shopify admin.
• We may terminate or suspend your access for material breach with 14 days' notice (or immediately for security or platform-policy violations).
• On termination, your access ends and we delete Customer Data within 30 days, except where retention is required by law.
• Sections that by their nature should survive (IP, disclaimers, liability, indemnity, governing law) survive termination.

15. Governing law & disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be resolved exclusively in the state or federal courts located in San Francisco County, California, and both parties consent to that jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

Class-action waiver. Any claim must be brought on an individual basis; you waive the right to participate in any class or representative proceeding.

16. Changes to these Terms

We may update these Terms occasionally. If a change is material, we'll email merchant administrators at least 30 days before the effective date. Continued use of the Service after the effective date constitutes acceptance. If you don't accept, you can terminate before the change takes effect.

17. Contact

Decision Trees Inc · Vancouver, BC, Canada
Email: [email protected]
Notices may also be sent through the in-app message system.